Manheim North America Update

Last Updated: March 31, 2020 9:23 AM ET

Due to ongoing public health concerns and the safety of all involved, Manheim is assessing and making changes daily to help our team members and clients during this time. Here are the latest updates:

COVID-19 Health and Safety Priority: Manheim U.S. has over 76 locations and thousands of team members across the country. There have been a few confirmed COVID-19 cases among team members or their families. We are doing all we can to support the affected employees and their families. We have transformed to Simulcast-only sales across the country, closed a number of locations, drastically limited access to others and reduced our on-site functions to essential operations only.  We are taking every precaution to clean and sanitize the workplace to reduce spread of the virus as recommended by the CDC and public health officials, including carefully following current physical distancing mandates for each location.

Status of Location Operations:  Due to mandatory health regulations and state ordinances in response to COVID-19, the status of many of our Manheim locations is changing daily. Here is a list of locations impacted and their current operational status. 

COVID-19 Policy Updates: In the event that a Manheim auction or offsite location (i.e. dealership or storage location) is closed and vehicle pickup/checkout is not possible, all OVE, Manheim Express and Private Store purchases made in the 72 hours prior to location closure and not yet picked up may be unwound upon the submission of an arbitration request by the buyer. OVE, Manheim Express and Private Store vehicles purchased more than 72 hours prior and not yet picked up will be considered sold. This does not apply to non-Manheim Auction facilitated listings (i.e. Independent Auction listings).

Please note: All buyers, sellers and their agents are responsible for adhering to any national, state and local restrictions on business operation, which may include participating in wholesale transactions and which may impinge or hinder access to vehicles. This may include activities related to selling, purchasing or transporting vehicles.

Manheim Concierge services: The Concierge team members will be engaging only with the vehicle and manage appointment follow-ups virtually. Additionally, they will be maintaining a distance of 6 feet from all other individuals.

Simulcast-Only Sales: Manheim will continue running Simulcast-only sales as scheduled if local ordinance permits. If a U.S. location is not currently closed, it is running Simulcast-only sales as a postcard sale – with vehicles shown as images only. We will not be running cars down the lane at any Manheim U.S location.

Site Visits (No Exceptions):

  • All auction lots will be closed to buyers and sellers
    • There will be no access to physically preview inventory on sale day
    • Lots will not be accessible on non-sale days
    • Drop-offs and pickups of vehicles is permitted only as staffing allows
      • Check gate hours prior to arriving at the auction
      • Gates passes must be printed prior to arrival. For more information, view this document.
  • Sellers will not be allowed on-site to rep vehicles at our auction locations. Sellers are highly encouraged to use the Remote Seller tool to rep inventory. For more information on Remote Seller, see our tutorial.
  • All local driveaway and pickup services are suspended until further notice.

Waived Simulcast Success Fees: Manheim will waive the Simulcast Success Fee for both buyers and sellers in the U.S. during this time.

Manheim has been informed by several Floorplan Agencies that they are not accepting flooring requests until further notice. All pending requests for these agencies have been automatically rejected and they will temporarily be hidden from the list of available agencies on and CSA. Please see below a listing of Floorplan Agencies that have informed Manheim they are not currently accepting any new flooring requests on behalf of any dealer as of 3/23/20:

    • Oremor Financial Services, LLD
    • Palisades Dealer Funding
    • Oriental Bank (PRAA) [Puerto Rico]
    • SAFS, INC
    • Candle Coop (PRAA) 


Waived Title Absent Fees: Due to mandated hours of operation and closures at DMVs throughout the United States, we will be waiving all Title Absent fees beginning March 16th until further notice. Vehicles purchased after March 17th (end date is to be determined) will not be eligible for Arbitration based on the title being absent at the time of sale. We will continue monitoring government mandates and DMVs status throughout the United States and will communicate once we know when Title Absent charges and Arbitration are expected to resume.

The following information and links can help guide you through the operational changes and keep your business running successfully.

Resources & Helpful Links
If you need to contact someone with questions or need assistance
please contact your sales rep or call 1-866-626-4346.
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