TERMS AND CONDITIONS
With the Manheim Express Concierge Inspection (the “Concierge Inspection”), the car is now covered by Seller Release, as described below. As part of the Concierge Inspection service package, our team conducts a mechanical, cosmetic, and structural inspection on each vehicle receiving a Concierge Inspection. Each Concierge Inspection comes with the benefit of Seller Release. “Seller Release” protects Sellers who obtain a Concierge Inspection from arbitrations relating to that vehicle’s condition.
Manheim Express backs the Concierge Inspection results for each vehicle by agreeing to stand in the Seller’s place for arbitration of any claims that are directly tied to the Concierge Inspection Report. Seller Release is a multi-channel release that applies to vehicles inspected by the Manheim Express Concierge team and sold in the Manheim Marketplace associated only with a Concierge Inspection Report and all corresponding disclosures arising from such Concierge Inspection Report. (For clarity, the guarantee does not apply to any other kind of inspection report.) For the avoidance of doubt, Seller Release does not cover arbitration claims related to history, odometer, title, Force Majeure, or vehicle availability. Additionally, certain vehicles are ineligible for Seller Release protection, and certain Seller acts or omissions will nullify the Seller Release.
The following are ineligible for Seller Release coverage:
- Vehicles without a Condition Grade or a Condition Grade of 0.0.
- Vehicle History Issues as defined by NAAA policy including, but not limited to, items such as Total Loss, Theft, Lemon Law, Taxi, Voided Factory Warranty, Flood, TMU, Title, Odometer, etc.
- EV/Hybrid batteries and motors. Hydrogen vehicles. Also excludes alternative fuel and conversions (Natural gas, etc.).
- Exotic and/or handmade vehicles. See link for current list here: https://publish.manheim.com/content/dam/legal/psi-policy.pdf
- Vehicles valued, offered, or sold with a price of $75,000 or higher.
- Vehicles that are inoperable or unsafe to drive at the time of inspection. Seller must list vehicles that are inoperable or unsafe to drive as “AS-IS”.
The following nullify Seller Release coverage:
- Any failure by the seller to provide required disclosures per NAAA policy/Manheim Marketplace Policies (i.e., previously announced conditions, standing structural brands, etc.);
- Disabling monitors, tampering with OEM equipment/setting, or bypassing dashboard.
- Changes to vehicle condition following the inspection (e.g., becomes inoperable, transportation and lot damage that occurs after our inspection) as determined by arbitrator.
- Selling or attempting to sell a vehicle with missing or inoperable SRS systems.
- Clearing diagnostic lights or codes without successfully completing related repairs.
- Removal of previous Manheim Disclosures and Announcements without successfully completing related repairs.